Integrated Management System Policy
Introduction
The Management of Hound Line, within the strategy defined for business development, considers the proper management of its Business Intelligence consulting services and service automation a fundamental aspect to ensure the achievement of the defined objectives. This management must be carried out considering all related elements that go beyond the pure service management and include quality, environmental protection, and information security.
Purpose
This policy aims to establish the commitment of Hound Line Management to ensure the proper management of the services provided by the organization, in order to offer all interested parties the highest guarantees regarding the quality of these services, preserving information security and with an efficient consumption of the natural resources necessary for the performance of the activity.
Scope
All members of Hound Line, as well as all third parties identified within the scope of the Services.
Distribution
Approved by the General Management.
The organization's regulations will be available to all interested parties, especially for members of the organization who need to know them, particularly for those who provide service and develop projects for our clients.
Review
This Quality Policy will be reviewed annually by the quality and security director, and approved by the General Management of Hound Line. However, if relevant changes occur for the Organization, whether operational, legal, regulatory, or contractual, it will be reviewed whenever deemed necessary, thus ensuring that the Policy remains adapted at all times.
Integrated Management System Policy
The Management of Hound Line is the highest authority in terms of Quality and Information Security; and assumes the role of promoter in this strategy, motivating and promoting the participation of all company personnel in related activities, in preventive detection and in taking actions for its continuous improvement.
Aware of the importance of customer satisfaction and the need to provide quality services while maintaining information security and integrity, the Management has decided to implement an Integrated Management System, based on the guidelines of ISO 9001:2015 and ISO 27001:2022 standards.
To this end, it has been decided to promote this policy with the aim of:
This policy is based on satisfying the needs of its clients, meeting their requirements, and trying to exceed their expectations. To this end, Hound Line Management knows that it is essential to have competent, trained, and involved personnel in achieving the objectives and committed to the company and therefore with its clients.
The commitment to fully satisfy our Clients is manifested through the practice of the following principles:
To achieve these principles, the Management commits to:
As the guiding instrument of the Integrated Management System, this policy will be disseminated according to the current communication plan.
Staff Obligations
All Hound Line employees are required to know this Integrated Management System Policy, which is mandatory.
Failure to comply with this Policy will result in the application of sanctions, according to the magnitude and characteristics of the non-compliance, in accordance with current labor legislation and specific agreements between Hound Line and its staff.
Approval and Entry into Force
Text approved on February 12, 2025, by the management of Hound Line. This Information Quality Policy is effective from that date until it is replaced by a new Policy.
The Management of Hound Line, within the strategy defined for business development, considers the proper management of its Business Intelligence consulting services and service automation a fundamental aspect to ensure the achievement of the defined objectives. This management must be carried out considering all related elements that go beyond the pure service management and include quality, environmental protection, and information security.
Purpose
This policy aims to establish the commitment of Hound Line Management to ensure the proper management of the services provided by the organization, in order to offer all interested parties the highest guarantees regarding the quality of these services, preserving information security and with an efficient consumption of the natural resources necessary for the performance of the activity.
Scope
All members of Hound Line, as well as all third parties identified within the scope of the Services.
Distribution
Approved by the General Management.
The organization's regulations will be available to all interested parties, especially for members of the organization who need to know them, particularly for those who provide service and develop projects for our clients.
Review
This Quality Policy will be reviewed annually by the quality and security director, and approved by the General Management of Hound Line. However, if relevant changes occur for the Organization, whether operational, legal, regulatory, or contractual, it will be reviewed whenever deemed necessary, thus ensuring that the Policy remains adapted at all times.
Integrated Management System Policy
The Management of Hound Line is the highest authority in terms of Quality and Information Security; and assumes the role of promoter in this strategy, motivating and promoting the participation of all company personnel in related activities, in preventive detection and in taking actions for its continuous improvement.
Aware of the importance of customer satisfaction and the need to provide quality services while maintaining information security and integrity, the Management has decided to implement an Integrated Management System, based on the guidelines of ISO 9001:2015 and ISO 27001:2022 standards.
To this end, it has been decided to promote this policy with the aim of:
- Adapting the company's organization to the demands of a changing and competitive market, ensuring the full satisfaction of our clients, through continuous improvement and the participation of all company personnel, and ensuring that the information managed to carry out the activity is under strict security controls.
- Constantly evaluating, analyzing, and improving the company's processes in relation to the quality of its services, both to prevent non-compliance that may occur according to what is stipulated based on permanent improvement; and to avoid or minimize risks.
- Ensuring compliance with technical, regulatory, and normative requirements, both internal and external, of its services and products; and ensuring that an environment without conditions that may guarantee the normal development of activities is maintained.
- Providing the framework for establishing the Objectives on which to achieve the continuous improvement of the Integrated Management System.
This policy is based on satisfying the needs of its clients, meeting their requirements, and trying to exceed their expectations. To this end, Hound Line Management knows that it is essential to have competent, trained, and involved personnel in achieving the objectives and committed to the company and therefore with its clients.
The commitment to fully satisfy our Clients is manifested through the practice of the following principles:
- Comply with the requirements offered to our clients and strive to exceed their expectations.
- Manage, control, and effectively develop processes and activities in the provision of services.
- Continuously improve processes and effectively assign functions and responsibilities.
- Awareness in the practice of error-free work.
- Neatness in our personal presentation and physical facilities.
- Consider Quality as a strategic element in the organization and raise awareness and motivate professionals about the importance of implementing and developing a quality system.
- Satisfy the needs and expectations of clients and users, ensuring the quality of the products and services provided.
- Consulting services and solutions always based on alignment with our clients' business.
- Comply with applicable legal requirements and other requirements that the organization subscribes to.
- Commitment to innovation and the development of the latest technologies and market applications.
- Identification, as a sense of relationship and belonging to the company.
- Commitment to innovation and the development of the latest technologies and market applications.
To achieve these principles, the Management commits to:
- Provide all necessary resources, both human and material, for the fulfillment of the established objectives and applicable requirements.
- Ensure the existence of a dynamic organization in improvement, in which teamwork, internal communication, leadership, and professional development of all its workers are promoted.
- Annually review this policy to adapt it to changes in the organization's context, paying attention to external and internal issues, and ensuring that it is aligned with the company's strategy.
- Review and keep updated the documentation that is part of the Integrated Management System.
- Establish objectives and monitoring indicators that will be analyzed periodically.
- Carry out the necessary training and awareness actions to provide resources with the necessary elements to achieve this continuous improvement.
As the guiding instrument of the Integrated Management System, this policy will be disseminated according to the current communication plan.
Staff Obligations
All Hound Line employees are required to know this Integrated Management System Policy, which is mandatory.
Failure to comply with this Policy will result in the application of sanctions, according to the magnitude and characteristics of the non-compliance, in accordance with current labor legislation and specific agreements between Hound Line and its staff.
Approval and Entry into Force
Text approved on February 12, 2025, by the management of Hound Line. This Information Quality Policy is effective from that date until it is replaced by a new Policy.
